Shipping policy
Shipping and delivery
Made to order
Every Pressiat piece is made in Paris after you place your order. Please allow about 4 weeks for production before your order ships. The expected lead time is shown at checkout and in your order confirmation email.
Orders are packed and shipped from our Paris atelier, Monday to Friday, excluding public holidays. Shipping is paused during our closure periods, which we announce on the website.
Shipping destinations
We ship to France, the European Union and most countries worldwide. We do not ship to certain countries due to international sanctions, armed conflict or the suspension of carrier services. Available countries are listed at checkout.
Shipping costs
Shipping costs depend on the destination country and the weight of your order. They are calculated and shown at checkout, before you pay. Some bulky pieces, such as coats, have a specific shipping rate.
Delivery times
The times below apply from the day your order ships, after the production period:
| Destination | Standard delivery | Express delivery |
|---|---|---|
| Mainland France | 2 to 4 business days | 24 to 48 hours |
| Pickup point in France | 3 to 5 business days | — |
| French overseas territories | 5 to 10 business days | — |
| European Union | 3 to 7 business days | 2 to 3 business days |
| Switzerland and United Kingdom | 4 to 8 business days | 2 to 4 business days |
| North America | 5 to 10 business days | 3 to 5 business days |
| Rest of the world | 7 to 15 business days | 3 to 6 business days |
These delivery times are estimates provided by our carriers.
Carriers and tracking
Depending on the destination and the option you choose, we ship with Colissimo, Chronopost, Mondial Relay, DHL or UPS. Delivery to a pickup point is also available.
As soon as your order ships, you receive an email with your tracking number.
Orders over €300 are shipped with insurance.
Delivery address
You can have your order delivered to an address different from your billing address, as well as to a PO box or a post office for collection. A telephone number is required at checkout, as the carrier may need it to deliver your parcel.
Please check your address carefully before confirming your order. Orders cannot be changed once confirmed. If a parcel is returned to us because of an incorrect address or because it was not collected, the cost of reshipping is your responsibility.
Customs duties and taxes
European Union: no customs duties or additional taxes are charged on delivery. VAT is included in the price.
Outside the European Union: customs duties and import taxes are included in the price shown and paid at checkout. You have nothing to pay on delivery.
Damaged or lost parcels
When your parcel arrives, check its condition in front of the courier. If it is damaged, record specific reservations with the carrier, then email us within 48 hours at contact@pressiat.live with photos. Your parcel remains our responsibility until you receive it: we handle the claim and offer you a replacement or a refund.
If your tracking has not been updated for more than 7 business days, contact us and we will open an investigation with the carrier.
Late delivery
If your order has not been delivered by the date indicated, you may ask us to deliver it within a reasonable additional period. If it still does not arrive, you may cancel your order and receive a full refund, in accordance with Articles L216-2 et seq. of the French Consumer Code.
Contact us
For any question about your delivery: contact@pressiat.live